Refund policy

At ZEHN, we carefully curate and inspect every piece to ensure you receive it in its best form. As part of our intentional approach, we kindly ask that you shop thoughtfully. Please review our returns and exchanges policy below:

Exchanges within Lebanon

We currently do not offer returns for local orders. However, if you need to exchange an item due to a size, color, or item mismatch, you may do so within 24 hours of receiving your order.

• The item must be unused, unworn, and in its original condition and packaging.
• Exchanges are subject to approval and item availability.
• If you choose a different piece that costs less than the original, the remaining balance will be issued as credit to your ZEHN Card, which can be used toward future purchases.

International Orders

We do not currently provide free returns or exchanges for international shipments. If you wish to return or exchange an item:

• You will be responsible for all return delivery charges, as well as any customs duties, taxes, or handling fees incurred during the return process. These will be deducted from your refund.
• In the case of an exchange, new shipping costs will apply for the replacement item.
• If you select an item with a lower value, the difference will be added to your ZEHN Card for future use.

To request a return or exchange, contact us at support@zehnofficial.com within the specified timeframe after receiving your order. Our team will provide the return address and further instructions.

Return Information Required

All returns must include the following:

• Full name (first and last)
• Shipping address
• Email address
• Tracking number

Returns that are incomplete or missing this information may not qualify for a refund.

Important Notes

ZEHN is not liable for any packages lost, stolen, or damaged in transit during the return process. We strongly recommend using a tracked and insured courier service.