We ship across Lebanon and to select international destinations. Shipping options and costs are calculated at checkout based on your location.
2. HOW CAN I TRACK MY ORDER?
Once your order is dispatched, you'll receive an email with your tracking details. You can also log into your account to follow your order’s journey.
3. WILL I BE CHARGED DUTIES OR TAXES?
For international orders, customs duties, import fees, or taxes may apply depending on your country’s policies. These are not included in your order total and are the responsibility of the customer.
4. WHAT IF SOMETHING IS MISSING?
Please reach out to us at support@zehnofficial.com within 24 hours of receiving your order. We'll investigate and assist you as soon as possible.
5. I HAVEN’T RECEIVED MY ORDER
If your tracking shows no movement or delivery issues, contact us with your order number. We’ll coordinate with the courier to resolve the issue quickly.
6. ARE SALE ITEMS FINAL?
Yes, all discounted and promotional items are final sale and are not eligible for return or exchange.
7. WHAT IS YOUR EXCHANGE POLICY?
We allow exchanges within 24 hours of receiving your item for local orders (Lebanon only). Please refer to our Return & Exchange Policy for details.
8. HOW SHOULD I CARE FOR MY ZEHN PIECES?
Each item is designed with care. We recommend checking the care label on each piece and following instructions precisely. For delicate items, hand wash or dry cleaning is preferred.
9. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit/debit cards, local cash-on-delivery in Lebanon, and select international payment gateways. Options may vary depending on your shipping destination.
10. DO YOU OFFER REFUNDS?
We do not offer refunds. If you're eligible for a local exchange and the exchanged item costs less, the remaining balance will be credited to your ZEHN card for future use.
11. HOW DO I CHOOSE MY SIZE?
Our Size Guide provides detailed measurements for all pieces. If you're unsure, contact us and we’ll be happy to assist in selecting the best fit for you.
